Before discovering Giggio, Harry relied on manual processes - hardcopy diaries, scattered emails and Word docs. 'It just wasn't sustainable,' he said. 'We're a young business, but to grow we needed a system that could evolve with us.' When searching for a CRM, usability was key. 'I don't have an IT team. I needed something that was intuitive, not tech-heavy.'

he rollout of Giggio's client portal hit a high note with HM Sound and Events. Before, requests and playlists were handled via forms or scattered emails. Now, everything is centralised. 'From booking to 24 hours before the event, the client portal gives our customers a space to update their details, request songs, and interact with us. It's been revolutionary.'

Gone are the days of chasing bank transfers. Thanks to Giggio's integrated card processing, 95% of Harry's customers now pay online. 'There's a payment link in the email, they click, they pay - done. It's easier for them and us. It keeps everything traceable, smooth and professional.'

Being constantly on the move, Harry appreciates how Giggio works wherever he does. 'I've done admin from service stations, airports - even 30,000 feet in the air. Giggio lets me run my business from anywhere.'

Harry sees Giggio as a long-term partner. 'There's always development happening. The support team's fantastic - always an email or call away. Everything we've needed has either been thought of or is on the way.' His advice for other entertainers is clear: 'Giggio works whether you're a one-man band or a full-scale operation. It's flexible, reliable, and built with entertainers in mind.